Joe Lalley, currently at PwC, helps people and teams solve problems through the process of design. He believes the key to successful design is having empathy for the people who will experience your product or service.
Andrew Marti is a Presales Lead at SAP. Our Head of CX, Jim Kalbach, caught up with him to find out more about how his team uses MURAL for sales.
Looking to improve how your teams work together? Create shared rituals. We talk with David and Mary Sherwin, authors of Turning People into Teams,..
Automattic is the poster child of remote companies. The maker of WordPress.com, they have worked effectively with a completely distributed..
Jenny Price is a designer, strategist, and program director. As a design facilitation leader and mentor in her current work, she guides higher..
Design is serious business. More and more, companies are realizing that good design isn’t a nice-to-have: it’s mission critical.
Distance learning is more and more common in schools and universities these days. And there are no signs of remote education slowing down. To keep..
We live in a service-based economy, yet most organizations fail to provide satisfying services. Good service design remains elusive for many..
With online services, customers are just one click away from the competition. Keeping them happy and engaged is business critical.
The human brain processes visual information differently than text. We’re able to see patterns and relationships in a unique way when we solve..
Remote collaboration is hard. Good facilitation helps. The facilitator plays an important role in bringing people together and accomplishing the..
SCOTT BERKUN is well-known speaker and author on a variety of topics -- creativity, philosophy, culture, business and more. He's authored six..