Joe Lalley, currently at PwC, helps people and teams solve problems through the process of design. He believes the key to successful design is having empathy for the people who will experience your product or service.
Jim Kalbach, Head of CX at MURAL, co-taught a course at the Stanford d.school with project partner Amnesty International. We sponsored the use of..
MURAL is not just for designers. Anyone can work through problems visually, regardless of your role or type of work.
According to IDEO President and CEO Tim Brown, “Design thinking is a human-centered approach to innovation that draws from the designer's toolkit..
More and more, companies understand the importance of user-centered design. Every company should be asking, How can we strengthen empathy for..