Joe Lalley, currently at PwC, helps people and teams solve problems through the process of design. He believes the key to successful design is having empathy for the people who will experience your product or service.
Jim Kalbach, Head of CX at MURAL, co-taught a course at the Stanford d.school with project partner Amnesty International. We sponsored the use of..
We know the final weeks of any quarter are fast and furious for just about everyone, and believe that teams can greatly benefit from setting aside..
Working remotely as a team can give a lot of flexibility, but also present some challenges. Some of them are ‘soft skills’ related: how team..