Try Mural

Design Across Borders

Jim Kalbach, Head of CX at MURAL, co-taught a course at the Stanford d.school with project partner Amnesty International. We sponsored the use of the MURAL platform for the duration of the course. Reposted with permission from the Stanford d.school website.

Glenn Fajardo

in design, collaboration,

Read More

Using Design Thinking in Your Everyday Work: Webinar Recap

People around the globe have recognized the value of design thinking, yet many are struggling to successfully integrate it into their daily work and work culture.

luma-1.gif

We recently welcomed Chris Pacione, LUMA CEO & Founder, to host a webinar to share a design thinking method that you can learn quickly and use immediately.

In this webinar, Chris gives a step-by-step recipe for how remote teams can visualize a customer's experience with the products or services their organization offers - to better understand:

  • What is working well in your current process
  • Where there is room for improvement
  • Where the most promising opportunities for change lie

 


 "This recipe leverages an already powerful method, Experience Mapping, in a way that you can't leverage if your team were working in person on physical whiteboards."

Chris Pacione, LUMA Institute


 

RECIPE TEMPLATE

The template for this recipe, Pinpoint impactful opportunities within a customer journey, is ready to be duplicated and used in your own projects so you can start taking action right away. 

luma to mural 2.gif

Start the recipe template in MURAL directly from your LUMA workplace.

 

WEBINAR VIDEO

If you missed the webinar, you can follow along with the video recording for the full the step-by-step instructions:

Webinar: USING DESIGN THINKING IN YOUR EVERYDAY WORK
 

 

And to dig deeper, go to lumaworkplace.com and explore their methods and then start the activities in MURAL right from there.

Stay tuned for the next episode, as we continue to partner with LUMA Institute to share the most relevant design thinking recipes for today's remote teams.

 


What's next? ROI of Remote Design Thinking

We asked Forrester to analyze the impact we generated inside IBM by allowing them to work remotely in Design Thinking. We'll be sharing the results, and some updates from IBM Design in a live webinar March 14th. Reserve your spot now.
David Chin

David Chin

Content Strategist at MURAL // Moving beyond the pixels to connect intuition, reason, and opportunity.

Weekly Notes that Stick